Challenge: Users had problems interacting with several features of the newly developed form builder.
Services: Several rounds of short, remote, and inexpensive usability testing. A report at the end of each testing round with the issues found and the suggested design solutions.
Here you can see 5 short usability testing videos (one round of testing):
Video 1 Video 2 Video 3 Video 4 Video 5
Sample of the report prepared at the end of each testing round: Issues found and suggested design solutions.