improve the user experience

leendii face

quality ux services for websites and apps

entirely online fixed time and cost easy to start process

improve the user experience

quality ux services for websites and apps

entirely online fixed time and cost easy to start process

our services

...

ui/ux review and design

we conduct an expert review on the user
interface and user flow of your website or app.
we give you detailed solutions to improve,
with wireframes to illustrate the enhanced design

show usability review - body copy hide usability review - body copy

ui/ux review and design

we conduct an expert review on the user interface and user flow
of your website or app. we give you detailed solutions to improve, with wireframes to illustrate the enhanced design

show usability review - body copy hide usability review - body copy

we conduct an expert review on the user interface and user flow of your website or app. we give you detailed solutions to improve the ux, with wireframes to illustrate the enhanced design.

the expert review

the main goals that your website or app want to achieve are used as guidance for the expert review. adhering with these goals, we identify the most important tasks users need to accomplish, as well as the associated user flows. the review then covers all the pages (user interfaces) associated with each user flow.

ui/ux review and design flowchart the review addresses:

  • functionality and flow
  • navigation and information architecture
  • language, labeling and consistency
  • layout and visual clarity
  • mobile usability and touchscreen users
  • error handling, forms and feedback
  • calls to action (CTA) and business acumen

for every issue identified, we provide written comments and solutions to improve the user experience.

the user interface and user flow design

a series of wireframes also illustrate the identified solutions for a better ux - this means more intuitive user interfaces and user flows. the proposed solutions are based on user-centered design and they aim to tweak your user interface rather than completely redesign it. this allows for a quicker and more effective implementation.

see examples of “ui/ux review and design” here,
then fill in the form below and give it a try for free!

see examples of “ui/ux review and design” here,
then fill in the form below and give it a try for free!

please tell us:








what happens now:
after you submit the form, we will check the information provided.
in the event of a free trial, you will receive the usability review within 3 days.
in the event of a full service, you will receive the full usability review within 5 days.

in case you require any additional clarification and want to simply contact us, click below

...

real people usability test

we recruit real people and show you where
they encounter difficulties interacting with
your website or app. we give you recommendations
and hard data for effective decision making

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real people usability test

we recruit real people and show you where they encounter difficulties interacting with your website or app. we give you recommendations and hard data for effective decision making

show user interface testing - body copy hide user interface testing - body copy

“move the discussion away from the realm of what’s right or wrong and into the realm of what works or doesn’t work”. Steve Krug

we recruit real people and show you where they encounter difficulties interacting with your website or app. we give you recommendations and hard data for effective decision making.

the preparation of the test

the test participants will be required to perform a series of tasks that are prepared in accordance with the main goals that your website or app want to achieve.

real people usability test flowchart the preparation of the tasks is crucial. to achieve the best results, and to avoid pitfalls that might skew the test results, we ensure that the tasks:

  • are action based, realistic, relevant, specific and measurable
  • cover all the areas to be investigated in accordance with the goals
  • provide test participants with a problem to solve that simulates a natural interaction with a website or app. tasks should resemble scenarios rather than simply words to look for
  • use the correct language so that the answer is not given away immediately. for example, words that are present in the user interface are avoided in the task description, as this may cause participants to simply focus on similarly phrased items.

find out more about writing tasks here.

understanding the user behavior and data

we recruit 25 test participants, show them your website or app user interface, and we ask where they would click (or tap) to perform the tasks prepared. their choices are visually displayed on heat maps and reported on clear charts for your evaluation. we also provide a detailed analysis of the test results, and recommendations on how to improve the user interface. 2 or 3 different user interface options could be tested with the same task to compare the performance of the design solutions.

see examples of “real people usability test” here,
then fill in the form below and give it a try for free!

see examples of “real people usability test” here,
then fill in the form below and give it a try for free!

please tell us:








what happens now:
after you submit the form, we will check the information provided.
in the event of a free trial, you will receive the test results (one task only) within 3 days.
in the event of a full service, within 2 days you will receive an email containing all the tasks prepared according to your goals and requests. you will then receive all the test results and recommendations after 3 days.

important note:
if you require any modification or clarification after you receive our email with the tasks simply let us know. there are no additional costs.

in case you require any additional clarification and want to simply contact us, click below

...

prototype from sketches

starting with your initial design, we create an
interactive prototype of your website or app. it
integrates ux design principles for improved
user interface, user flow and conversion

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prototype from sketches

starting with your initial design, we create an interactive prototype of your website or app. it integrates ux design principles for improved user interface, user flow and conversion

show user interface design - body copy hide user interface design - body copy

starting with your initial design, we create an interactive prototype of your website or app. it integrates ux design principles for improved user interface, user flow and conversion.

the prototype

we start from the existing design you provide us. it could be sketches, images, a website or app, or a mix of those. we take into account your requirements, problems you would like to solve, and what you would like to achieve with the new design.

you will receive a wireframe that you can interact with and share like a normal website or app. the wireframe focuses on user interface layout, interaction design, and user flow. it’s a blueprint for better user experience and conversion rate, ready for the visual designers and developers to implement (to create and share the prototypes we use axureRP).


prototype from sketches flowchart

why you shouldn’t skip prototyping

final products are complex and difficult to change. building first, planning second, and hoping for the best could become a costly decision. prototypes are faster and relatively cheap to build and rearrange, prevent important factors from being overlooked, allow developers to understand the interactions and clients to suggest changes.

see examples of interactive wireframes here,
then fill in the form below and give it a try for free!

see examples of interactive wireframes here,
then fill in the form below and give it a try for free!

please tell us:








what happens now:
after you submit the form, we will check the information provided.
in the event of a free trial, you will receive the interactive wireframe within 3 days.
in the event of a full service, you will receive the interactive wireframe within 6 days.

in case you require any additional clarification and want to simply contact us, click below

...

understand your customers

we prepare and submit online surveys to
existing or potential customers. we highlight
their needs and pain points, and give you clear
data to improve your website or app

show information architecture testing - body copy hide information architecture testing - body copy

understand your customers

we prepare and submit online surveys to existing or potential customers. we highlight their needs and pain points, and give you clear data to improve your website or app

show information architecture testing - body copy hide information architecture testing - body copy

we prepare and submit online surveys to existing or potential customers. we highlight their needs and pain points, and give you clear data to improve your website or app.

the survey

online surveys allow you to reach a large number of existing or potential customers. a survey shouldn’t ask them what they would like to see in a product or service, as customers are bad designers! a survey should focus on uncovering pain points, needs, behaviors, motivations, attitudes, and abilities.

for an effective outcome, you need to have clear understanding of what you want to find out from the survey. the questions must cover the objectives, while the answers need to provide insights that are actionable and testable. basically, for every question there should be understanding of what action will follow the answer.

based on your initial input (goals and preliminary questions):

  • we fine-tune the text to avoid bias and increase effectiveness
  • we choose the appropriate question types, order, total number, and balance between open and closed questions
  • we find whether skip logic is required

for every survey we provide a report with all the results expressed in user-friendly charts to highlight the customer insights.


understand your customers flowchart

existing and potential customers

the survey could target existing or potential customers. for existing products or services you likely have a list of contacts. forward them the survey link that we provide. when targeting existing customers, the survey questions could be more detailed and refer to specific aspects or features.

in the event of a new product we will use panels to find potential customers for you. you will have to give us additional indications about target participants and location. when targeting potential customers, the survey objectives are still to understand the needs, behaviors, and motivations of the customers.

see an example of a survey report here,
then fill in the form below and give it a try for free!

see an example of a survey report here,
then fill in the form below and give it a try for free!

please tell us:









what happens now:
after you submit the form, we will check the information provided.
in the event of a free trial, you will receive the survey report within 3 days.
in the event of a full service, within 2 days you will receive an email containing all the survey questions prepared according to your input. you will then receive the survey report after 3 days.

important note:
if you require any modification or clarification after you receive our email with the survey questions, simply let us know. there are no additional costs.

in case you require any additional clarification and want to simply contact us, click below

...

rapid ui improvements

we rapidly tweak the ui of your website or app
for better ux and conversion. the changes
are illustrated and explained, ready for
implementation

show information architecture design - body copy hide information architecture design - body copy

rapid ui improvements

we rapidly tweak the ui of your website or app for better ux and conversion. the changes are illustrated and explained, ready for implementation

show information architecture design - body copy hide information architecture design - body copy

we rapidly tweak the ui of web pages, web forms or apps for better ux and conversion. the changes are illustrated and explained, ready for implementation.

barriers and hooks

we check your website or app, considering your requirements, problems you would like to solve, and what you would like to achieve. we identify issues such as problematic layouts, lack of clarity, user fatigue, lack of feedback, and more (these are known as barriers). we also identify missing opportunities for business, such as weak calls to action, or persuasive elements (the hooks).


rapid ui improvements flowchart

current vs revised interface

we start from the existing user interface. we tweak it for better ux and conversion by removing barriers and improving hooks. we deliver a mockup and design notes that work as a blueprint - ready for developers to implement.

fill in the form below and give it a try!

fill in the form below and give it a try!

please tell us:








what happens now:
after you submit the form, we will check the information provided.
you will receive the revised ui and design notes within 2 days.

in case you require any additional clarification and want to simply contact us, click below

...

accessibility audit

we identify accessibility problems on your website
or app, and provide you standard-compliant
solutions to improve the user experience of people
with disabilities and the elderly

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accessibility audit

we identify accessibility problems on your website or app, and provide you standard-compliant solutions to improve the user experience of people with disabilities and the elderly

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we identify accessibility issues on your website or app, and provide you standard-compliant solutions to improve the user experience of people with disabilities and the elderly.

please note that this service is not yet available.

please leave your email address if you are interested, and we will notify you as soon as it is ready. we will also give you a $50 discount if you later decide to proceed with this service. thank you and sorry for the inconvenience.

thank you. please check your inbox.

we've helped companies around the world

we've helped companies around the world

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"Very detailed review set out in a nice clear presentation. It had some really good recommendations to make on many aspects of our website. The example images of the proposed changes were very useful to see how the changes would look."

Daniel Keir
Business Developer @ SUBA